TERMS & CONDITIONS

 1. THE BOOKING CONTRACT

Your booking is confirmed and a contract exists when True Nature Sweden or your contact person issues a written confirmation after receipt of the applicable total amount. Please check your confirmation carefully and report any incorrect or incomplete information to True Nature Sweden or an authorized contact person immediately. Please ensure that names are exactly as stated in the relevant ID document.

You must be at least 18 years of age to make a booking. You agree to provide full, complete, and accurate information to True Nature Sweden.

2. BOOKING ON BEHALF OF OTHERS

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your tour booking, notifying True Nature Sweden or your contact person if any changes or cancellations are required, and keeping your party informed.

By booking on behalf of another person or persons, you represent them and guarantee that you have obtained all required consent. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and True Nature Sweden will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

3. REQUIRED MEDICAL INFORMATION

You must provide any medical information reasonably requested by True Nature Sweden. If you have any pre-existing medical conditions, which may impact your ability to travel, participate in a tour, or may adversely affect the experience of others on your tour, you must inform True Nature Sweden prior to or at the time of final payment for the applicable booking.

True Nature Sweden reserves the right to request further information or professional medical opinions where necessary, as determined at its discretion, for your safety or the safe operation of a tour. True Nature Sweden reserves the right to deny you permission to travel or participate in any aspect of a tour at any time and at your own risk and expense where True Nature Sweden determines that your physical or mental condition renders you unfit to participate in the tour or you represent a danger to yourself or others.

Pregnancy is considered a medical condition and must be disclosed to True Nature Sweden at the time of booking. True Nature Sweden may refuse to carry pregnant women over 24 weeks. True Nature Sweden may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

You are responsible for assessing whether the tour you booked is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. True Nature Sweden does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the tour based on your own unique circumstances, limitations, fitness level, and medical requirements.

4. SPECIAL REQUIREMENTS

Any special requirements must be disclosed to True Nature Sweden at the time of booking. True Nature Sweden will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and the availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to True Nature Sweden at the time of booking but True Nature Sweden cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these terms or the contract between you and True Nature Sweden and True Nature Sweden is not liable for any failure to accommodate or fulfil such requests.

5. AGE REQUIREMENTS

Anyone under the age of 18 on the date of the first day of the tour is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the tour description or by True Nature Sweden, the minimum age for minors travelling on any Tour is 10 years old.

All bookings with a minor are subject to review and approval by True Nature Sweden. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to participate in a tour, the accompanying adult is responsible for securing all consents, and documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. True Nature Sweden will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behaviour, well-being, supervision, and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. True Nature Sweden does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).

6. MANDATORY INSURANCE REQUIREMENTS

You should have personal travel insurance with a minimum medical cover or evacuation, covering all applicable dates of travel with True Nature Sweden.

7. PRICES, SURCHARGES, AND TAXES

The published price of the tour and any products or services offered by True Nature Sweden are subject to change at any time, before or after booking confirmation, up to 30 days before departure. Tours are priced and advertised exclusive of applicable sales taxes. After a confirmation invoice has been issued by True Nature Sweden, True Nature Sweden reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes, or fees chargeable for services such as currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services; provided, however, True Nature Sweden will only do so where the increase in question is greater than 2% of the original price paid for the products or services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to impose a surcharge in accordance with this section True Nature Sweden will provide notice to you as soon as reasonably possible.

Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance, and taxes), you may choose to either:

(a) cancel the applicable booking without incurring any penalty, or (b) accept the change of price.

You must notify True Nature Sweden of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

8. VALIDITY

All dates, itineraries, and prices of the booked tour are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance with these Terms.

You acknowledge that you are responsible for keeping up to date on the specific details of your booked tour and any other products or services, including, but not limited to checking True Nature Sweden’s website at least 72 hours prior to departure as minor changes may have been made after the time of booking.

9. DETAILS REQUIRED FOR BOOKING

As a condition of booking, you must provide the information requested by True Nature Sweden along with the final payment. The information required by True Nature Sweden will vary by tour and will be communicated to you or to True Nature Sweden’s authorized agent during the booking process.

10. AVAILABILITY, ERRORS, AND INACCURACIES
We are trying constantly to update Our offerings of Activities but sometimes it may happen that the Activities available on Our Platform may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information on the Platform.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and Activities, all the time.

We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Obvious errors and mistakes (including misprints) are not binding.

We, our subsidiaries, affiliates, and its licensors do not warrant that the service provided by Us via the Platform will function uninterrupted, secure, or be available at any particular time or location; any errors or defects will be corrected, or the results of using Our Platform and other services will meet your requirements, but We will try fulfilling your best expectations.

11. FINAL PAYMENT & ACCEPTANCE OF BOOKING

The full amount must be paid at the time of booking. Your booking is completed when the total amount has been paid to True Nature Sweden’s bank account. However the full payment must be made to complete your booking, you dispose of up to 14 days before the beginning of the tour to pay the full amount to True Nature Sweden. After this time limit, your booking will be simply cancelled by us. True Nature Sweden is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to True Nature Sweden.

12. CANCELLATION BY THE PARTICIPANT

You may cancel your booking by notifying True Nature Sweden. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by True Nature Sweden.

Cancellation of a Booked Tour:

(a) Cancellation received 14 days or more before departure of first product or service in relevant booking: the payments made to True Nature Sweden in respect of the cancelled product will be refunded. The exceptions are the one-day tours which allow cancellation 2 days or more before departure.

(b) Cancellation less than 14 days before departure of first product or service in relevant booking: Payment will be held by True Nature Sweden in accordance with these terms, and no further refund will be payable. The exceptions are the one-day tours which allow cancellation 2 days or more before departure.

Note that groups of 4 or more participants or customized events require 10 days in advance notification to be entitled to a full refund.

COVID Cancellations:

We have implemented a special COVID cancellation policy for you to benefit if and only if you have officially tested positive for COVID and cannot join the tour for this very reason, or if you have been in contact with someone close to you/travelling with you that tested positive. You then benefit from a 24-hour cancellation prior to the tour. You then need to provide us with an official document stating that you are positive for COVID.

13. CANCELLATION BY TRUE NATURE NATURE

True Nature Sweden reserves the right to cancel a tour for any matters which could be a lack of participants booked in, guide availability, bad weather or ‘’force majeure’’ described below.

14. USE OF EQUIPMENT

In the event of destruction or degradation of the equipment, the customer is required to inform a True Nature Sweden staff member. The customer will be entirely held responsible for any damage caused to the equipment whatsoever. True Nature Sweden reserves the right to charge the value of damaged or destroyed equipment.

15. TRAVEL DOCUMENTS

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure, and travel to Sweden or the region where the tour takes place. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits, and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with True Nature Sweden as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas, and permits before the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by True Nature Sweden that is a direct result of your failure to secure or be in possession of proper travel documentation. True Nature Sweden does not provide advice on travel documents and makes no representations or warranties as to the accuracy or completeness of any information provided on visas, vaccinations, or climate and you agree that True Nature Sweden is not responsible for any errors or omissions in this information.

16. FLEXIBILITY & UNUSED SERVICES

You acknowledge that the nature of adventure travel requires flexibility and recognize that reasonable alterations to products, services, or itineraries by True Nature Sweden may be necessary. The route, schedules, accommodations, and activities are subject to change without notice due to unforeseeable circumstances or events outside the control of True Nature Sweden (including but not limited to illness, mechanical breakdown, strikes, and political events).

17. ACCEPTANCE OF RISK

You acknowledge that adventure travel and the products and services offered by True Nature Sweden may involve a significant amount of risk to your health and safety. By travelling with True Nature Sweden you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risk and release True Nature Sweden from all claims and causes of action arising from any losses, damages injuries, or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in the tour itineraries or otherwise offered by True Nature Sweden.

You acknowledge that the degree and nature of personal risk involved depend on the products or services booked and the location(s) in which a product or service operates and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft or other, participation in “extreme sports” or other high-risk activities. You acknowledge you have considered the potential risks, dangers, and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

You also acknowledge that the guide is there to provide you with information and service as described on the tour descriptions but they aren't responsible for your behaviors that may put you or others at risk. You release True Nature Sweden and its guides from any claim regarding your wrongdoings. You also acknowledge that the guide will inform you of as many potential dangers as possible but can’t warn you of everything either. You therefore must use your common sense. It happens sometimes, during some activities that you are alone e.g. Survival courses. You acknowledge that this is part of the program, that you are aware of this beforehand as you have read and understood the content of your tour, and that you can’t hold True Nature Sweden responsible for any injuries or damage done to yourself by yourself.

You are responsible for any costs (including repair, replacement, and cleaning fees) incurred by True Nature Sweden or True Nature Sweden’s suppliers for property damage, destruction, or theft caused by you while on a tour. You agree to immediately report any pre-existing damage to a representative of True Nature Sweden and staff of the accommodation, transportation service, facility, or provided equipment as soon as possible upon discovery. 

You agree to take all prudent measures in relation to your own safety while on tour including, but not limited to, the proper use of safety devices and obeying all posted signs and oral or written warnings regarding health and safety.

18. COMPLAINT

You agree to bring any complaints to True Nature Sweden as soon as possible in order to provide True Nature Sweden with the opportunity to properly address such complaints. You agree to inform your tour leader, another representative of True Nature Sweden, or True Nature Sweden’s customer service department directly. True Nature Sweden assumes no liability for complaints that are not properly brought to the attention of True Nature Sweden and cannot resolve or attempt to resolve complaints until proper notice is provided.

19. CLIENT CONDUCT AND SAFETY

We prioritize safety and enjoyment for all. To ensure this, we reserve the right to refuse service to any customer under the following conditions:

Safety Concerns: If we determine that a participant poses a potential risk to themself or others due to their behaviour, apparent health issue that wasn't communicated before the tour, or any other safety-related factors, we reserve the right to refuse service. This determination will be made at our sole discretion.

Inappropriate Conduct: Any client found engaging in inappropriate, disruptive, or dangerous behaviour that jeopardizes the safety or experience of others may be denied participation in our tours or activities.

Non-Refundable: In cases where service is refused due to safety concerns or inappropriate conduct or any of the above factors, no refunds will be issued. This applies regardless of the stage at which the refusal occurs, including but not limited to pre-departure, during the activity, or at any other point during the service.

The guide on duty that day has the right to make such a decision, all our guides are trained to respond to such events.

When the decision has been made, the customer is under no circumstances under True Nature Sweden's responsibility and will therefore be asked to leave the premises immediately.

By booking with us, you agree to comply with these terms and conditions to ensure the safety and enjoyment of all participants.

20. PUNCTUALITY AND REFUNDS

To ensure the best experience for all participants, we kindly ask that all guests arrive on time for the tour's scheduled start.

Departure Time: Our tours will depart exactly at the scheduled meeting point time. Each guest is responsible for arriving at the designated meeting point on time.

Attempt to Contact: If a guest has not arrived by the scheduled start time, we will make an effort to contact them by phone. However, we cannot guarantee that we will be able to reach all guests in time.

No Waiting: Out of respect for other guests who have arrived on time, we will not delay the departure of the tour but we will grand a 15-minute grace period if we can reach the guests and this one has specified that the arrival time will be within this 15 minutes grace period. If a guest is unable to arrive on time, the tour will proceed without them. If a wrong phone number has been provided or if we can not reach the customer for any reason, we will consider it as a no-show, and we will proceed with the tour.

Non-Refundable: In cases where a guest misses the tour due to late arrival, no refunds will be issued. This policy applies regardless of the reason for tardiness.

21. FORCE MAJEURE

True Nature Sweden will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, financial costs both direct and indirect incurred, or for True Nature Sweden’s failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by act of God, war or war-like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and wheresoever any of the same may arise or be caused by riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of True Nature Sweden; or an event which True Nature Sweden, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.

COVID-19

True Nature Sweden follows the laws and regulations around COVID-19 as given by the Swedish government. You agree to, have knowledge of and are responsible for complying with Swedish laws and regulations when booking a tour at True Nature Sweden.

You also agree to provide a document stating that you have tested positive for COVID-19 to be able to claim a refund as we have a special cancellation policy of 24 hours before the tour for clear COVID reasons only.

22. IMAGES AND MARKETING

You agree that, while participating in any tour, images, photos, or videos may be taken by other participants, True Nature Sweden, or its representatives that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to True Nature Sweden, its contractors, subcontractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions, and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation whatsoever.

23. PRIVACY POLICY

Personal data that you share with True Nature Sweden are treated according to the respect of the private life and will stay confidential within the company. We treat personal data according to the adequate Swedish authorities (personuppgiftslagen SFS 1998:204) and the electronic communication (lagen om elektronisk kommunikation SFS 2003:389). Personal data includes names, addresses, phone numbers, emails, and health condition information. We comply entirely with the European directive regarding GDPR.

True Nature Sweden must collect your personal information to deliver the tour and any products or services booked. True Nature Sweden collects, uses, and discloses only that information reasonably required to enable True Nature Sweden to provide the particular tour you booked for, products, and/or services that you have requested. By submitting any personal information to True Nature Sweden, you indicate your acceptance of True Nature Sweden’s Privacy Policy.